Frequently asked questions

Level and crack monitoring is carried out to assess the movement of a building through the changing seasons; readings are normally taken for at least 12 calendar months. You should discuss the monitoring plan with your claims handler if you have any queries.

Fastrack do not make a decision on whether or not to repair; we provided factual data to your claims handler in order for them to make an informed decision.

If you have instructed the survey directly will forward the report to you once testing is complete. If Fastrack have been appointed by your insurer, you should contact the insurer directly to discuss the findings.

Fastrack Site Investigations provide geotechncial services, your insurer or structural engineer will assess the stability of the building. You should contact your insurer directly with any concerns.

Site Investigations normally take between 1 and 3 hours depending on the number of borehole and trial pits required.

Reports are issued to the insurer or claims manager once laboratory testing is complete. This is normally within 14 days.

Yes. Please ask your builder or engineer to confirm the details required and we can provide a quote for a preplannig survey.

Yes, we can arrange Phase I & II surveys.

HMRC VAT Notice 708 details when services may be zero rated or reduce rated for VAT.
Site Investigations do not normally qualify as being made 'in the course of construction' under section 3 for zero rating the construction of new buildings, as they are carried out prior to planning permission being granted.
Professional services, such as those provided by architects, surveyors, consultants and supervisors are not considered a 'qualifying service' under section 8 for reduced rating for empty buildings.
You can read the VAT notice here: https://www.gov.uk/guidance/buildings-and-construction-vat-notice-708#overview

We reinstate the trial hole and borehole locations to match the existing surface as closely as possible. Sometimes a temporary reinstatement is needed, particualarly when there is a specialist surface, this is to make the site safe until the final repairs are completed.